Clone to Higher Version

[She Sull]

So we're participating in the Eureka Early Access program, but we don't want to upgrade Prod before we play with Eureka in Dev. With that, if for whatever reason we decide we can't upgrade Prod at this time would we be able to clone Prod to Dev with Dev being Eureka and Prod being Dublin (will SN downgrade Dev)? Or do we just have to upgrade both and hope for the best?

I know the Wiki states the instances have to match and that it would automatically upgrade the lower environment, but how does this work in my situation where the lower environment has the latest release?

Thanks,

- Sherry

[geoffcox · Accepted solution]

In answer to your original question, if you attempt to clone Prod (Dublin) over Dev (Eureka), ServiceNow will first put Dev back to the Dublin release level.