Close Case - Stay on the Case

[MStritt]

Currently, when I Close a Case by clicking on the Close Case button, I'm redirected to the previous place I accessed that Case from. For example, if I'm in Case list view and click on a Case from there, it opens the Case. When I close it, I'm returned back to the list view. If I'm already  in a Case and I search for a different Case from the global search window, it opens the Case. When I close it, it returns me back to the previous Case I was in when I searched on the Case to close. I want to stay on the Case I closed, and not be redirected to the previous location I was at when I accessed the Case.

[Nisha15 · Accepted solution]

can you try this?

var grCT = new GlideRecord("sn_customerservice_task");
grCT.addQuery("parent", current.sys_id);
grCT.addQuery("active", true);
grCT.query();
if (grCT.next()) {
gs.addErrorMessage("You cannot Resolve or Close a Case with open Tasks");
//current.setAbortAction(true);
} else {
new global.StateFlow().processFlow(current, 'd8069501c33231005f76b2c712d3aead', 'manual');

//if current user is the case caller, redirect the user to survey
if (current.contact == gs.getUserID()) {
//The executed triggerCondition sys_id
var TriggerConditionId = "97a9bec1c37231005b2c7bfaa2d3ae33";
//The assessment sys_id in the executed triggerCondition
var assessmentType = "a0dfbc85c33231001b757bfaa2d3aee7";
var assessmentSysId;
var gr = new GlideRecord("asmt_assessment_instance");
gr.addQuery("trigger_condition", TriggerConditionId);
gr.addQuery("user", current.contact);
gr.addQuery("state", "ready");
gr.addQuery("trigger_id", current.sys_id);
gr.query();
if (gr.next()) {
assessmentSysId = gr.getValue("sys_id");
if (!gs.nil(assessmentSysId)) {
var url = '/assessment_take2.do?sysparm_assessable_type=' + assessmentType + '&sysparm_assessable_sysid=' + assessmentSysId;
action.setRedirectURL(url);
}
}
} else {
// Stay on the same page after closing the case
action.setRedirectURL(current);
}
}

[SanjivMeher]

In you Close Case UI action, you need to add another line of code to stay on the same page.

action.setRedirectURL(current);

[MStritt]

Hi Sanjiv!

It's currently showing as:

action.setRedirectURL(url);

Do you know what url is referring to in this context?

[MStritt]

I just updated (url) to (current), and I'm seeing the same behavior.

From: action.setRedirectURL(url);

To: action.setRedirectURL(current);

[SanjivMeher]

Can you please share the whole script in your UI action?