close child incident state after parent

[Ravi Borade]

I want to set child incidents state to close after parent state is closed by using business rule 

here is my approach tell me where I'm wrong

[Pradeep Sharma]

Hi Ravi, You may find the below thread helpful.

Child incidents must always be closed by the caller or by the system based on the auto-closure prope...

https://community.servicenow.com/community?id=community_question&sys_id=03b069b8db8b33c8feb1a851ca96...

-Pradeep Sharma

[Mohith Devatte · Accepted solution]

Hello @Ravi Borade ,

PLEASE replace your script like below.

Child incidents are stored on parent field so you need to glide record with parent field

And also change your condition from state is closed to  stage changes to closed

var gr= new GlideRecord('incident');
gr.addQuery('parent',current.sys_id);
gr.query();
while(gr.next())
{
gr.state=7;
gr.update()
}

Please mark my answer correct if it helps you

[Ravi Borade]

nope buddy its not working ... i want to close all the child incidents when parent incident closes ...

[Mohith Devatte]

@Ravi Borade Is it closing only one or its not working at all ?