close child incident state after parent

Ravi Borade · ‎07-19-2022

I want to set child incidents state to close after parent state is closed by using business rule

here is my approach tell me where I'm wrong

Mohith Devatte · ‎07-19-2022

Hello @Ravi Borade ,

PLEASE replace your script like below.

Child incidents are stored on parent field so you need to glide record with parent field

And also change your condition from state is closed to stage changes to closed

var gr= new GlideRecord('incident');
gr.addQuery('parent',current.sys_id);
gr.query();
while(gr.next())
{
gr.state=7;
gr.update()
}

Please mark my answer correct if it helps you

View solution in original post

Ravi Borade · ‎07-19-2022

not working at all

Mohith Devatte · ‎07-19-2022

@Ravi Borade can you share the script and condition of BR once?

Ravi Borade · ‎07-19-2022

check attachment

Mohith Devatte · ‎07-19-2022

@Ravi Borade PLEASE CHANGE THE CONDITON TO

STATE CHANGES TO CLOSE INSTEAD OF STATE IS CLOSED AND TRY

Ravi Borade · ‎07-19-2022

dude your code worked but I've a funny situation