close child incident state after parent

Ravi Borade · ‎07-19-2022

I want to set child incidents state to close after parent state is closed by using business rule

here is my approach tell me where I'm wrong

Mohith Devatte · ‎07-19-2022

Hello @Ravi Borade ,

PLEASE replace your script like below.

Child incidents are stored on parent field so you need to glide record with parent field

And also change your condition from state is closed to stage changes to closed

var gr= new GlideRecord('incident');
gr.addQuery('parent',current.sys_id);
gr.query();
while(gr.next())
{
gr.state=7;
gr.update()
}

Please mark my answer correct if it helps you

View solution in original post

Mohith Devatte · ‎07-19-2022

@ravi borade Yep, what's it ?

Ravi Borade · ‎07-19-2022

your code works fine but a slight change in a different field is giving output as well ... I've changed parent to child_incident it is giving output but it hangs the instance for 8 mins and then give right output

Raju04 · ‎09-14-2023

Not working...?

Can u please help me...

Yousaf · ‎07-19-2022

Hi Ravi,

Check this:
https://community.servicenow.com/community?id=community_question&sys_id=9f5d6107db758550e2adc2230596...

Mark Correct or Helpful if it helps.

***Mark Correct or Helpful if it helps.***