CMDB Data Manager - Tasks are not automatically approving

Dean C
Tera Contributor

Hello all,

 

In a new personal developer instance in version Vancouver Patch 2 HotFix 1, when I create any type of policy where the "Needs Review" field is set to FALSE, the task is generated, but remains in an Open state and "Not Yet Requested" approval state.

When the Assigned To field is populated and saved, the task then goes through an approval process with either the Assigned To user or the Assignment Group members.

 

Is there something I am missing in regards to the tasks being auto-approved when the "Needs Review" field is set to FALSE? I expect this behavior when it is set to TRUE.


Thank you!

1 REPLY 1

jwstyles
ServiceNow Employee
ServiceNow Employee

According to following KB this is fixed in Vancouver Patch 4.

KB1362321 - CMDB Data Management Task required approval even on Retire policy with "Needs review" is false