com.glide.par.unified_analytics.enabled = No reports or no dashboards. Fun.

[xiaix]

So, just upgraded from Yokohama to Australia.  The sys_property "com.glide.par.unified_analytics.enabled" is a PITA.

When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built.  When they click on a report, they see:

However, if "com.glide.par.unified_analytics.enabled" is set to TRUE, this is no longer an issue and the report can be viewed.

Setting "com.glide.par.unified_analytics.enabled" to TRUE creates a new problem though.  When users log in, their screen shows this:

For everyone, instead of their last viewed/visited dashboard!  

So I now have a choice as an admin... do i let users view their dashboards on new pages, or view their reports.  I guess ServiceNow won't allow both.  

What a joke.

[Eric Rossignol1 · Accepted solution]

You need to also set com.snc.par.coreui.report_create.enabled and com.snc.par.coreui.dashboard_create.enabled to true.

[xiaix]

I'm naming my next child after you.  THANK YOU!

com.snc.par.coreui.report_create.enabled = true
com.snc.par.coreui.dashboard_create.enabled = true
com.glide.par.unified_analytics.enabled = false

Users can now view their reports.. AND  when they open a new fulfiller page and/or click on the SN logo top left, it actually takes them to their last visited dashboard.

Hooray!!

[Sam Motley]

how did you edit com.glide.par.unified_analytics.enabled ? mine is greyout out all read only i've just upgraded to aus but cannot change this property 

[abhishek_s]

Was this instance provisioned on Xanadu or later or was zBooted before the Australia upgrade? In that case, the property will not be visible to you but SN Support will likely be able to update it for you post which you should be able to update it yourself too.