Comment for rejection is saving twice in service portal

[Gab]

Hi, the comment is saving two times whenever i try to reject an approval in service portal. Below is the details of Approval info widget (cloned).

Server script: 

(function() {
data.actionPreventedMsg = gs.getMessage("Update failed");
var gr = $sp.getRecord();
if (gr == null || !gr.isValid()) {
data.isValid = false;
return;
}

data.isValid = true;
data.isMine = isApprovalMine(gr);

var approverDisplay = gr.approver.getDisplayValue();
if (!data.isMine && approverDisplay)
data.approverDisplay = approverDisplay;

if (approverDisplay) {
data.approvedMsg = gs.getMessage("Approved by {0}", approverDisplay);
data.rejectedMsg = gs.getMessage("Rejected by {0}", approverDisplay);
} else {
data.approvedMsg = gs.getMessage("Approved");
data.rejectedMsg = gs.getMessage("Rejected");
}
if (input && input.op && data.isMine) {
gr.state = input.op;
if (gr.state == "rejected") {
gr.comments = input.comments; //Custom code (DFCT0010123)
}
data.updateID = gr.update();
if (GlideStringUtil.nil(data.updateID)) {
// update failed so fetch again for correct values
gr = $sp.getRecord();
}
data.op = "";
}

var fields = $sp.getFields(gr, 'state,sys_created_on');

if (gr.sys_mod_count > 0)
fields.push($sp.getField(gr, 'sys_updated_on'));

data.fields = fields;
data.state = gr.state.toString();
data.sys_updated_on = gr.sys_updated_on.toString();
data.sys_id = gr.getUniqueValue();
data.table = gr.getTableName();
data.label = getRecordBeingApproved(gr).getLabel();
data.esignature = {
username: gs.getUserName(),
userSysId: gs.getUserID(),
e_sig_required: checkESig(gr)
};
function checkESig(approvalGR) {
var esigRegistryGR = new GlideRecord("e_signature_registry");
if (!esigRegistryGR.isValid())
return false;

var table = approvalGR.getValue("source_table");
if (!table)
table = approvalGR.sysapproval.sys_class_name;
if (!table)
return false;

esigRegistryGR.addQuery("enabled", "true");
esigRegistryGR.addQuery("table_name", table);
esigRegistryGR.query();
return esigRegistryGR.hasNext();
}

function getRecordBeingApproved(gr) {
if (!gr.sysapproval.nil())
return gr.sysapproval.getRefRecord();

return gr.document_id.getRefRecord();
}
})();

Client:

function ($scope, spUIActionsExecuter, spUtil, spModal) {
var c = this;

var ESIGNATURE = {
"approved": "cbfe291147220100ba13a5554ee4904d",
"rejected": "580f711147220100ba13a5554ee4904b"
};

spUtil.recordWatch($scope, "sysapproval_approver", "state=requested^sys_id="+ c.data.sys_id);

c.action = function(state) {
if(c.data.esignature.e_sig_required) {
var requestParams = {
username: c.data.esignature.username,
userSysId: c.data.esignature.userSysId
};
spUIActionsExecuter.executeFormAction(ESIGNATURE[state], "sysapproval_approver" , c.data.sys_id, [] , "", requestParams).then(function(response) {
});
} else {
if (state == "rejected") {
spModal.prompt("Provide a reason for rejecting this approval").then(function(newComments) {
c.data.comments = newComments;
c.data.op = state;
c.server.update().then(function() {
if (!c.data.updateID) // update failed
spUtil.addErrorMessage(c.data.actionPreventedMsg);
else
c.data.state = state;
});
});
}
else
{
c.data.op = state;
c.server.update().then(function() {
if (!c.data.updateID) // update failed
spUtil.addErrorMessage(c.data.actionPreventedMsg);
else
c.data.state = state;
});
}
}
}
}

Screenshots:

[Community Alums]

Hi gab,

Have you checked before insert/update business rule?

You can set the condition on BR:

Additional comment changes

State -Is one of- other than rejected

[Gab]

Hi, what should i do in action tab?

[Community Alums]

Nothing in action Tab.

[Gab]

No Additional Comments in the table, I tried the Comments field but it's not working.