Hi,
I have a requirement to show 'comments' in the request rejection email notification. At the moment the script is not working. It just shows blank space for 'Comments'. Below is my notification, template and the script. Could someone help me where it's going wrong.
Thank you
Notification:
Template:
email script:
var comment = new GlideRecord("sysapproval_approver");
comment.addQuery("sysapproval", current.sys_id);
comment.query();
while (comment.next()) {
var comments = rec.comments.getJournalEntry(1);
template.print("<b>Comments:</b>" + comments + "\n");
template.print("<b>Comments:</b>" + comments.substring(comments.indexOf("\n")+1) + "\n");
}
