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‎05-21-2025 03:26 AM
Hello,
1. I've created a new risk assessment form for Hardware Change Requests
2. I deactivated all Risk Conditions (the customer doesn't need them)
3. When I complete the Risk Assessment form I get this:
Based on my answers, the risk was correctly evaluated to 'High', however, the record was not updated. Why?
Solved! Go to Solution.
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‎05-21-2025 06:19 AM
Sounds like it could be a business rule that is causing the record to not be updated? I'm guessing it would be a before-businessrule in this case. Have you tried to compare the business rules on the PDI with the business rules on your instance?
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‎05-21-2025 04:35 AM - edited ‎05-21-2025 06:02 AM
Hi Kub
Edit: Wrong suggestion to solving the problem was given by mistake. I have removed it to avoid confusion.
If this helps, please give it a helpful vote. And if it’s what you were looking for, go ahead and accept the solution. Thanks,
Daniel Madsen
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‎05-21-2025 04:47 AM - edited ‎05-21-2025 04:48 AM
Thanks for the reply.
My "change_risk_asmt" record doesn't have the "Update field on assessed record" setting or am I looking in the wrong place?
FYI, I did the same as I described above and it worked on my PDI.
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‎05-21-2025 05:41 AM
Hi Kub
I seem to have remembered incorrectly. Is the change risk property set to UI Action?
You should be getting this:
And this when you have finished the risk assesment:
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‎05-21-2025 05:47 AM
Yes, it is set to the OOTB value ui_action. Risk assessment evaluates correctly (high), however it doesn't update the record (risk is still moderate)