Completed Risk Assessment doesn't update risk on the change request record

[Kub]

Hello,

1. I've created a new risk assessment form for Hardware Change Requests

2. I deactivated all Risk Conditions (the customer doesn't need them)

3. When I complete the Risk Assessment form I get this:

Based on my answers, the risk was correctly evaluated to 'High', however, the record was not updated. Why?

[Daniel Madsen]

Do you see it in the history logs of the record?

[Kub]

Unfortunately there is nothing

[Daniel Madsen · Accepted solution]

Sounds like it could be a business rule that is causing the record to not be updated? I'm guessing it would be a before-businessrule in this case. Have you tried to compare the business rules on the PDI with the business rules on your instance?

[Kub]

I also found these logs, I'm not sure if they are related:

[Daniel Madsen]

I don't think it is related. I just verified in the PDI that it still works as expected with a user who only has the itil role.