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‎05-21-2025 03:26 AM
Hello,
1. I've created a new risk assessment form for Hardware Change Requests
2. I deactivated all Risk Conditions (the customer doesn't need them)
3. When I complete the Risk Assessment form I get this:
Based on my answers, the risk was correctly evaluated to 'High', however, the record was not updated. Why?
Solved! Go to Solution.
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‎05-21-2025 06:19 AM
Sounds like it could be a business rule that is causing the record to not be updated? I'm guessing it would be a before-businessrule in this case. Have you tried to compare the business rules on the PDI with the business rules on your instance?
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‎05-21-2025 07:12 AM
Solved, thank you very much, it was a custom rule that was blocking modification of the field under some conditions. Good day!