Concept - Recording RITM's granted for a user

steveturley · ‎03-08-2024

I'm looking for a way of recording when a Request Item has been supplied for a user. I realise I could report on it using 'Requested For' (although that isn't always the user who has the RITM)

Is there a simpler way of recording a completed RITM against a user record? I'm not sure a checkbox for every possible RITM on the user record is very efficient

Any suggestions?

Dr Atul G- LNG · ‎03-08-2024

So grant me , who is approving the RITM ?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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steveturley · ‎03-08-2024

Anyone, not sure it matters.

Dr Atul G- LNG · ‎03-08-2024

Hi @steveturley

Seems some gap. Until unless, you are not sure the mean of granted we cant implement in system.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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