In the Agent Mobile app, the Configuration Item (CI) field on the incident form is not displaying the CI display names, even though the same field works correctly on the web version. This happens because the mobile app does not automatically resolve reference field display values like the web interface does. Common causes include ACL restrictions preventing read access to the cmdb_ci table, missing configuration in the mobile form designer, or the display value not being included in the mobile payload. To fix this, ensure mobile users have read access to the cmdb_ci table, configure the CI field in the mobile form as a reference field with display values enabled, and include the display field in the mobile form’s data configuration. Once these adjustments are made, the Configuration Item names should display correctly on the Agent Mobile app.
