I feel like I'm just going around in circles.
In Now Mobile, I have managed to get the "My Assets" list screen to display internal assets that are assigned to the user (actually from the cmdb_ci table but that's another story).
I've been able to change the My Assets Details applet so that it displays the relevant fields that we require and that looks good. Unfortunately, the My Assets list screen is just a list of 9 items (the correct number) which all just say "Installed" like this:
I want to configure it so that it shows the class, and perhaps the display name etc.
It seems that the only way to do this is in Studio following these instructions. When I open Studio I get a choice of 11 applications that I can open. The only two that might fit the bill are called em-mobile and ServiceNow NowMobile App - Knowledge Management Screens and Applet Launcher. Neither of these are correct. The My Assets applet isn't in any of the applications that I can access in Studio.
Can anyone advise me how I can open the ServiceNow NowMobile App - My Asset Screens and Applet Launcher please?
I've checked the I have all the right plugins installed (as far as I can tell).
If there is a way to configure the list screen outside of the Studio then, even better.
hello,
The now mobile app is not supported by Studio, Only the agent mobile app can be configured by using Studio
And on the last screenshot you need to open the Item name field you will see the list view JSON.
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Hello,
Go to the Navigation and search for Now mobile app and from there you can see the Applet launcher:-
You can navigate to each and everything using the above, however if you want to directly go to the screen of My Assets to the table:- sys_sg_screen
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Thank you for taking the time to spell it out for me. The problem is that when I navigate to Now Mobile App > Applet Launchers all I get is:
I can get to My Assets and My Asset Details by navigating to System Mobile > Applets:
But all of the documentation I've read indicates that I what I'm seeing isn't correct.
Any ideas?
Hello,
Yes Applet launchers are basically the bottom navigation which you see. So it is correct
While Applets are the screens which appear in the mobile App. I do not see anything wrong in this.
Also when you open those applets you will see the below which confirms that thsoe applets are for now mobile app itself
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That's good to know. I think I just need to do the online course and learn how to do it properly.
I can't see how I can manage the screen from what I can see. The tutorial here shows how it is very easy to amend a list screen in the Studio but I can't see how the same can be achieved using the standard UI. For example, when I go into the "My Assets" applet, I can see this screen:
Aside from the related lists which don't have any entries, the only thing I can click on is "Hardware". I click that and get this screen:
I click "My Assets":
Click "My Assets" again:
And then there is nowhere else to go. I can change the table and the filter but there is no way to select which fields I want to display or anything like.
I guess I'm just missing a chunk of knowledge that is specific to the Now Mobile. I'll keep at it and I might raise a case because I want to be able to use the Studio as they advise.
Thank you.
