Configure new fields and UI policies on Incident form in workspace

Atchutaram · ‎03-05-2024

Hi Team,

I have been trying to replicate my incident default view on workspace as well and i am trying to get fields on incident form on incident workspace but i am unable to get them. those fields have ui policies as well.

I have tried form design and form layout but its not working. In form design i am unable to drag the fields.

How can i do this?

BR,

AtchutRam

Dr Atul G- LNG · ‎03-05-2024

Hi @Atchutaram

may i know the why you want to build same?

Open incident,

change view

context menu -- form layout

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Sohithanjan G · ‎03-05-2024

Hi @Atchutaram ,

You can go ahead & try with Form Builder

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/form-builder/task/m...

🙂

Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)

Dr Atul G- LNG · ‎03-05-2024

Hi @Atchutaram

may i know the why you want to build same?

Open incident,

change view

context menu -- form layout

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Atchutaram · ‎03-05-2024

I Tried the same thing as well but after getting the fields on to right right and saving, i am unable to see them on the form.

Dr Atul G- LNG · ‎03-05-2024

Hi @Atchutaram

Hope you are in right view after save. Please share some screen shot also check in workspace as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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