Hi @Sujal Jamwal
This is an OOTB (Out-of-the-Box) feature. You can use Contextual Search, which is available by default on incidents. It takes input from the incident's Short Description and performs a search.
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-admin...
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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