Dashboard redirects in SOW instead of Classic UI

[diana_tat]

Hi,

Is there any way to redirect the user to the incident in Service Operation Workspace instead of Native UI when clicking on the incident inside the Dashboard?

[Mark Manders · Accepted solution]

No, unfortunately not. This is a huge oversight. Only reports on landing pages will remain inside of the workspace, all other reports will lead you to the old UI, even if the dashboard is opened from within the workspace.

I really hope a solution will be in place before every one is forced to Platform Analytics with the Zurich release.

[GarethH1]

At the moment there is only one option to Redirect a report, and only seems to work with simple reports eg. Single Score. The above is defined via the Report tree icon on the right, when editing a report. Then click the URL link icon.

To get the URL, go to to the Workspace, relevant table All menu item, example Incident > All or go to a table menu item and clear the filter and apply. Open the filter and re-create the filter as in the report and apply. Then copy the URL with / after the instance base url, and paste that in to the URL line item shown in the screenshot. Save report and test.

This is still a  problem on Yokohama.