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11-14-2024 01:15 AM - edited 11-14-2024 01:23 AM
Hi All,
I'm developing a scoped application that contains a workspace created using UI builder (from scratch). On the record page's Agent Assist tab item:
I've configured as follows:
The table configuration, looks ok to me, when I load the page the agent assist just sits at loading and is unresponsive:
I've noticed that an error is logged when the page is loaded:
java.lang.NullPointerException: java.lang.NullPointerException: com.snc.contextual_search.impl.service.SearchServiceImpl.validateQueryString(SearchServiceImpl.java:1139)
com.snc.contextual_search.impl.service.SearchServiceImpl.search(SearchServiceImpl.java:170)
l've checked this document KB Article but the record page looks different to what I see (maybe the doc screenshot refers to a legacy version of the record page?).
Does anyone have any suggestions on how to troubleshoot this issue?
Thanks,
Tim.
Solved! Go to Solution.

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12-02-2024 08:07 AM
The solution to this issue is to configure the "Agent Assist Search Prefetch 1" data source with the agent assist table config sys_id (in addition to the agent assist tab item shown in original post):

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11-15-2024 02:11 AM
Looping in @bradtiltonnow hope you don't mind Brad! 😉

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12-02-2024 08:07 AM
The solution to this issue is to configure the "Agent Assist Search Prefetch 1" data source with the agent assist table config sys_id (in addition to the agent assist tab item shown in original post):