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01-18-2024 03:22 AM
Hello All,
We have configured Azure AD provisioning in our instance, which is working as expected, and we are using Okta for SSO, but when the user clicks on the Snow chiclet in Oktat, a message comes up: "Logout Successful".
Any ideas on what we may be missing?
Solved! Go to Solution.
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01-19-2024 09:42 AM
We were able to figure this out. In Snow's Identity providers, we have set up the User Field to email, and the same in Okta SSO configuration. This will allow the user to authenticate based on email with the platform from Okta.
We found that the profiles had mismatched emails in Okta and in Snow.
It was as simple as that : )
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01-18-2024 03:27 AM
Might be helpful
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-19-2024 09:42 AM
We were able to figure this out. In Snow's Identity providers, we have set up the User Field to email, and the same in Okta SSO configuration. This will allow the user to authenticate based on email with the platform from Okta.
We found that the profiles had mismatched emails in Okta and in Snow.
It was as simple as that : )
