Confused bwtween these 2 dashboards. ANy insights would be great.

IceIronDragon · 6 hours ago

Hi All, we have Now Assist for viatual agent enabled.

We want to track some KPIS through it.

We see two dashboard providing us some numbers but both are showing diff numb ers for the same feature.

Any help on distinction and how to use the dhasboard would be great.

Dr Atul G- LNG · 6 hours ago

The best approach is to open the widget where you’re seeing the difference. I’m sure there’s some configuration variation causing the results to differ.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · 5 hours ago

Hi @IceIronDragon

Both are different:

The first one shows VA with Now Assist, while the other displays only VA.

Also, the time periods are different in both the dashboard and the widget. Please check the backend logic, mate.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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IceIronDragon · 5 hours ago

I am not worried about the filter condition, I am trying to understrand what you mean one is for VA and othe one is for VA NA. do we have some insights what does the VA dashbaord capture or entails vs the other one ?

Dr Atul G- LNG · 5 hours ago

Hi @IceIronDragon

This showing VA with Now Assist & Service Portal.

I don’t have access to any of the dashboards, so I’m requesting you to check the backend logic, mate.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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