Confused bwtween these 2 dashboards. ANy insights would be great.

[IceIronDragon]

Hi All, we have Now Assist for viatual agent enabled.

We want to track some KPIS through it.

We see two dashboard providing us some numbers but both are showing diff numb ers for the same feature.

Any help on distinction and how to use the dhasboard would be great.

[Ankur Bawiskar]

@IceIronDragon 

as per your screenshots, those are 2 different dashboards.

You can edit those and see which ones are those and which data visualizations are present on that.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[IceIronDragon]

can you explain me the difference?  how come they are different?? isnt both showing me the deflection through virtual agent ?

I want to track how many request people or what is the adoption of VA