container split not working in service portal widgets

[manojkandimalla]

Hi All,

When we are accessing the maintain item form through widget in service portal container split is not working. In Service catalog we are using a container split in order to show layout as two columns but while showing the same thing in service portal fields are displaying in a single column rather than displaying in two columns.

Is there any work around for this issue.

Thanks!

[Harneet Sital]

Hi Manoj,

The availability field should be set to both "Desktop and Mobile" not just to "Desktop". Can you please check this on your catalog item?

[manojkandimalla]

Hi Harneet,

I have changed the catalog item availability to "Desktop and mobile" but this haven't fixed the issue. And i could not find similar type of field on variables or in variable sets which will be used to specify "Deskop or Mobile".

Thanks!

[Harneet Sital]

Hi Manoj,

Did you try in on the catalog itself rather than SP? Container split won't be available even on the service catalog.You need to have a container start and end, I tried to create a similar scenario. Container split doesn't work until you have container start and end.

Try this if it works for you.

[manojkandimalla]

yes Harneet it is working in service catalog as you shown above but the same thing when am trying in service portal it is not working