Contextual Search - How to Define the results that are displayed

[Sam Ogden]

Hi All,

We currently have the contextual search switched on for our incident form.   I have seen a few articles on how you can show which knowledge bases that are used to look for articles.

My question though is when searching an article doe it look for the words from short description through the whole of a knowledge article.

The reason we are asking is we have some large articles that seem to display on most incidents.   Due to this it makes the application fairly useless as people do not engage as they just see the same results.

Is there a way that the contextual search only looks through the description of an article for example or certain tags?

Any help is greatly appreciated

Thanks

Sam

[Sam Ogden]

Hi Ben,

Thanks for the above information.

Is it not possible though to have a scripted filter that uses the answer to the product field to then lock the contextual search down to an area of the KB?

Thanks

[ben_hollifield]

Correct. To my knowledge, Contextual Search does not currently support using additional client-side form values in searcher configurations in the way you mention.

[Aviv S_]

Hi Ben,

can you clarify the "Additional fields" field on the searcher form?
I thought this other option add fields to the searchTerm - search string, but not 😉

Aviv

[Harpreet Walia]

were you able to filter out words from contextual search within KBs? was this resolved?