copy comments from one task to another task

[SnowDEV2]

I have a requirement where I need to copy the comments entered in the first task to next task..

I have created a BR but no luck.. could anybody please help on this.

BR: push comments

when: before insert/update

script:

var gr = new GlideRecord('sc_task');

gr.addQuery('parent',current.sys_id);

gr.addQuery('short_description', "xyz");

gr.query();

while (gr.next()) {

            var num = current.number;

          gr.comments = current.comments.getJournalEntry(-1);

          gr.update();

    }

[Subhajit1]

Could you try running this BR as After Insert/Update

[randrews]

for maintenance purposes i would probably put the function to copy the comments in   the create task item in the workflow.. a year from now when you are trying to figure out where that came from it will be easier to find there than in a BR.

you should be able to use almost the same function but set task.comments = xxxx

just put it in the advanced script section and look up the previous task like you did in the br.

[tltoulson]

If I understand the requirement correctly, when a new sc_task is created it should copy the comments from the previous sc_task.   If this is the case, here is what the script should look like:

BR: push comments

when: before insert/update

script:

(function() {

         var gr = new GlideRecord('sc_task');

         gr.addQuery('parent', current.parent.sys_id); // Get an sc_task with the same parent as the current one

         gr.addQuery('short_description', 'xyz');

         gr.query();

         if (gr.next()) {

                   current.comments = gr. comments.getJournalEntry(-1); // Need to set the current comments not the GlideRecords

         }

})();

I wrapped the whole thing in a self-executing anonymous function because this is a good practice to keep the global BR context clear.

[randrews]

I used to do it that way a lot Travis and started changing.. because if you change the short description of a task you can mess it up...

instead what i do now is put this line at the bottom of any task i need to find...

workflow.scratchpad.rma_task = task.sys_id;

now when you go to find the task you add

task1.addQuery('sys_id',workflow.scratchpad.rma_task );

just seems a lil cleaner to me.