copy email attachment to record in flow designer

[siddharth26]

Hi All,

Am trying to create a inbound flow using flow designer , when an email is sent with an attachment i want the attachment from the email to be copied to the record in service now.

below is the flow designer.

the flow executes find till step 3 it creates record in interaction table 

but step 4 copy attachment is not working as show below

step 4 copy attachment configuration are below

could you please suggest on this copy attachment step is not working and we are not able to see the attachment in the interaction record once the record is been created.

thanks

Sid

[siddharth26]

Hi Amit,

Yes email is been received and i have go the attachment in the emails logs emails as shown below

sample PDF is the attachment in the email.

in the flow execution report am getting this 

look up record and copy attachment did not run it was not completed.

but i have configured the data pills as said above

thanks

Sid

[Amit Verma]

Hi @siddharth26 

Please expand the Look Up Email Attachments in the execution results to see what is the count of attachment being returned from the Look Up Records Step. It should be 1 as shown in the snips below :

I doubt the attachment is not being fetched as For each loop execution count is 0 of 0 based on your execution results. It should be 1 of 1 as shown below :

Thanks & Regards
Amit Verma

[siddharth26]

Hi Amit,

Could you please share me the configuration 

for look up record

copy attachment 

which you have done please so that i can check mine,

thanks

sid

[siddharth26]

Hi Amit,

this worked 

thanks

sid

[siddharth26]

Hi Amit,

Look up email attachment is action is it as am not able to find this action.

i think this step only am not able to produce

thanks

sid