Requirement: Automatically copy the u_description field from the originating Interaction to the Description field on the Incident when the Incident is created from the Interaction.
I did a before insert business rule. But it is not populating the incident description.
Thank you for any help.
(function executeRule(current, previous) {
if (!current.parent_interaction.nil()) {
var interactionGR = new GlideRecord('interaction');
if (interactionGR.get(current.parent_interaction)) {
current.description = interactionGR.u_description;
}
}
})(current, previous);
