Copy Worknotes from HR Case to HR Task copying Duplicate Worknotes in HR Case

[Tahzeeb]

Hi Team,

I am facing below Issue

I have requirement to copy all the worknotes from HR Case to HR Task and vice versa.

While this is working using journel entry(-1), but every time a worknote is added to the HR Case all the old worknotes in HR Case are getting copied to HR Case also.

kindly suggest

[Ankur Bawiskar]

Hi,

similar question asked previously which is already answered.

https://community.servicenow.com/community?id=community_question&sys_id=10a2bf8bdb201010414eeeb5ca96190e

Regards
Ankur

[Community Alums]

Hi Ankur, User is trying to achieve the other way round from HR task to HR Case without leading to a loop

[Ankur Bawiskar]

Hi Shruthi,

okay got it; it seems 2 points are same and for 1 more point help is required.

Regards
Ankur

[Ankur Bawiskar]

Hi,

I believe point 1 and point 2 is already answered in your question below;

https://community.servicenow.com/community?id=community_question&sys_id=10a2bf8bdb201010414eeeb5ca96190e

So for point 3 create after update BR on HR Task to update work notes to HR Case;

ensure you use setWorkflow(false) just before you update for both the after update business rules so that it doesn't end in loop

Please consider marking appropriate reply as ✅Correct & 👍Helpful.

Regards
Ankur

[Tahzeeb]

Are you talking about OOTB BR "Validate Changes" or I need to create seperate BR