Hello Experts, I have created a custom table and custom fields in that table and I wanted to add indexes in that same table. I was able to get all the required indexes (as they were custom) expect the created field which is ootb. How to get this Crea...
Posting this code thinking it might be usefull to anyone: i have 5 incidents satisfying the below query I wanted to write a back script to get number of records satisfying below query var inc = new GlideRecord("incident"); inc.addEncodedQuery("activ...
When opening the SC category page on portal, by default left side categories is shown by clicking one category, catalog items will display. My requirement is I don't need Categories, it directly need to display all Catalog item. Please kindly advise ...
I need to publish multiple KB articles, what is the best way to do this with a script? I have a scheduled job that creates KB articles and I need these to be published straight away so that they can be viewed.
Hi Everyone,I created a table (pm category) so I could use a list collector and I can access the list values without any issue. However, when I impersonate a user (with ITIL) they can't see the options. I also made sure there was an acl with access. ...
We are attempting to create a new 'Submit & Follow' UI action to be used on Incidents to allow users to do both things in one go instead saving and then pressing the button. Adding to the watch list on insert is easy enough but they would also like t...
Hi all, So I'm working on an integration from an external service, and the pagination is not as you would expect it. Instead of sequential (i.e. return 100 results, offset set to 101, return from 101-201, offset set to 202... etc.), it's the next "ID...
I have a requirement to send a notification to the manager of a group within a service catalog request. Could you advise how best to achieve this with Flow Designer? I have tried Send Email with a scripted to field with the below script however, whe...
I am trying to add Timer in the workflow and trigger 7 days before the return date. I tried "A date/time or Duration field" but the variable field is not available to select so I guess I need a script. Also, I went through a lot of posts but unable t...
I want to display a UI Page when user tries to change the state to 'Resolved' on List View. Once the user clicks on 'OK' Dialog button then the values that are selected in UI page form should should get updated on RITM record along with state to "Re...
Hello All, i have tried resembling the fields and form appearance of default changeview into Service operations workspace . UI policy like 'mandatory assignment rule, mandatory worknotes' etc are showing in both default and SOW view , but for an A...
Hi Everyone !We have a requirement to restrict the operational status changes from Discovery in cmdb_ci table,Discovery is updating or changing the CI operational status which will cause data discrepancy so we want to restrict the operational status ...
I want to send an email to the assigned group 1 hour before SLA breaches.
Hello, I need to find the "active" department that users are part of. I tried the following code but the answer is null. Could someone help me ?var deptArr = gs.getUser().getUserByID('sys_id').getDepartmentID(); var myDept = []; myDept.push(deptArr);...