In ServiceNow Agent Chat, Is there a way for the system to send an email or workspace notification to the supervisors when a Chat was missed due to Max Wait Time Out or when there were no Agents available? Is there a way to send a notification or e...
Hi Team ,We are trying to fetch key values attributes from incoming email template using inbound email actions ,So we can convert into json and proceed with validation and insert the data into case record But we are getting undefined : Below is my em...
Good afternoon! I would like to know what versions of JavaScript, Angular and Bootstrap are used in Now Platform? And if the versions are old/obsolete, when will ServiceNow upgrade to the newest versions of these technologies for use on the Now Platf...
Hello experts,I am trying to import data in cmdb_ci_computer when I transform the data import row, the state shows me an ignored state but when I manually check the record in cmdb_ci_computer it creates entries for ci. if the state is ignored then wh...
Hi All, Can you suggeste how to increase the size of widget "Application access"
Hello,In my Robust Transform Map, I look into my table to check if a record already exists with the entries from my Excel file.In this condition, I'm using "getDisplayValue" on an encrypted field, but I get an empty value. Interestingly, with the sam...
I tried glideajax in scoped application by using getXML i am trying to assign value to a field it is not assigning.
Hello Everyone, I am working on scripted REST API and I got a requirement that I have id query parameter which should allow multiple id's. I know we can add comma separated id's but the requirement is I should give the user ability to enter the multi...
I have a requirement where I need to update two field value through JSON via using "Product Config", but I am getting error on this. In Generic API Staging Table I received this "org.mozilla.javascript.NativeArray@b7f7da" in value.below is the "Prod...
Hi Teami need to removed the mandatory fields (Resolution codes and Resolution notes ) , while closing the incident ..how we can achieve these Regardskhasim
I am working on now mobile application in these days and had a requirement of creating and adding guided tours to Now Mobile Application. I searched regarding the requirement in product documentation but i am unable to find the resources. Can any one...
Is it possible to get the "Display Data Table" option to appear on an additional Dataset? I see some responses from 2018 that it wasn't then, but I'm hoping things have changed since then as this would be handy. Or if not, in my particular case bo...
Hello All, I'm automating a service catalog item which has start and end date fields. I've passed the data through parameters. But when I run the test, the field values are getting set and it highlights the date fields in red as you can observe in th...
Hi Teampls advice , how to auto populate caller id details in caller filed, while loading the incident form.. i am using, client script but it is not working find the attached imagesRegardskhasim
All fields make read-only via UI Policy scripting
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