I need to schedule a recurring task assigned to Zenpact Group The task should be created once every three months, beginning the first Tuesday every January, April, July and October (or you can think of something better if it is more suitable to you)...
Hi All, I have a catalog item that as price of US dollars 1046.when the user from Aruba country is created the request, the price is showing as f0 instead of f1885. can anyone please help me how to sort out this conversion issue. I have activated th...
Hi , I have a requirement where i need to send an email including a static attachment as a pdf. how can we achieve this. Regards,Sanjana.
I'm trying to run some tests on AI Search. I would like to integrate this into the Virtual Assistant, but first I need to understand the AI Search Action a bit better.I have followed the Quick Start guide and indexed the knowledge table (kb_knowledge...
Hi all, In Esc portal during impersonation, for some user words are getting underlined while hover . Pic 1 (impersonation for person A) ...
Hello I am developing a catalog item that has a Multirow variable set.I have a scenario where one of the lookup select box field ,defined on Multi row variable set needs to be populated based on another field which is too on the MRV set. (CustomerSys...
Hi, We have recently set up Archive and Destroy rules on our instance. However we would like to set up reminder notifications before the records in the archive tables are destroyed (our rule define that any record that is older than 10 years old shou...
Hi,i am generating a file of type xslx using glidesysattachment. The values in each cell are coming from the table.But for fields having comma separated values, the values are getting separated into different cell based on comma. It is expected to ha...
Hi All,I am looking for this requirement in workflow ,can anyone have any idea how to do this ? Workflow – Initial Task - Post submission of catalog item, SCTASK #1 generated to "Seek approval from Requested For Manager"for EMEA Service Desk (based ...
Hi Team ,OOB spoke can only connect with one instance. If we want to connect 2nd instance then we need to clone all required JIRA actions and change the connection alias that holds the 2nd JIRA instance details. how to achieve the cloning of required...
Hello Team, I have two topics in virtual agent so one topic is visible in teams virtual agent but same topic i do not want to make it visible on service portal side.So please give me some ideas to achieve it.
Hi All, I have a catalog item that as price of US dollars 1046.when the user from Aruba country is created the request, the price is showing as f0 instead of f1885. can anyone please help me how to sort out this conversion issue.I have activated the...
Hi,I am aware of the OOTB features for the "Action Status" field on cases in the CSM module but I was wondering if there was any pre-built automation for the field for incident management. The Action Status field is available for incidents - but tha...
Hello,I noticed we have a few expense lines that are not adding up with the purchase order. We have this radio antenna that was $369.85 on the purchase order, but when its used as an expense line item it is showing up as $376.93. I can't find where t...
Hello Community, I have configured a Process Model on Change Request [change_request] table to analyze data for incidents closed.Also, I have added...Activity Definitions:- State, priorityBreakdown Definitions:- Category. I'm facing the below issue w...
