Hi Guys,We encounter an error in closing the incident task. What happen is when INCTASK Work Notes is filled before changing the State to Closed Complete the work notes disappeared along with your notes and when you click the update button an error m...
I have a requirement of notification, when worknotes are updated, email body should have below line. Worknotes of the incident has been updated by[who] on [when] How to do that?
On a notification, I only want it to trigger if the following conditions are met:if (previous.getValue('u_cmdb_data_steward.manager') == current.getValue('u_cmdb_data_steward')) { answer = true;} The above query checks if the previous manager of t...
I created a UI Policy for a condition and wrote a script in advance view as the following:function onCondition() {g_form.setValue('assignment_group', "SNS - Admin");}The group exists, and the form shows the change but when I click save on the form it...
Hello, Folks. I am creating a notification will send when new record will submit.Clicking on an image has to link to the created record. What should be writing in URL field?
Hi,We are outbounding audit logs from servicenow to 3rd party tool when record is inserted to sys_audit table.*But business rule for this table is not working. Thanks in advance!!
Hi all, For 2 of my flow designer Send Email is not working after the Vancouver update. It was working fine earlier. I have set the property run as the "User who initiates the session" "itil" role. I tried to run it as a "System user" also it's not ...
Hi Service Now Experts, Issue is User is unable to click Context Menu / New Button / Filters even though they are visible .Page Navigation is also missing When Trying to debug while clicking on New Button ( while Creating new KB article ) , I have...
Need to trigger second catalog item when first catalog item is requested by using flow design
Hello Experts,We have slack integration set up in our instance...now I have a new requirement to create Scheduled job to send slack message to inactive users from system. Slack Message should contain two buttons-1. Active 2.Inactive I can create a s...
Hi All,I have added one particular role to all users in ServiceNow using Scripts - Background.I've included the code for reference. Script execution is done and I am getting results like this. Please take a look at the screenshot for reference. I am ...
Hi All,I have one requirement on catalog item, if list collector choice "other" is select then "specify other" field should be visible.Could please help me on this, to get the proper solution. Thanks,
Plse friends don't give your replay with below mentioned codevar list = current.watch_list.getDisplayValue(); var array = list.split(","); for (var i=0; i < array.length; i++) { gs.print("Display value is: " + array[i]); }i am learner so pl...
Hi Team,As part of requirement I need to inactivate this UI Action and need to create replica of this UI action, But unfortunately I can't Edit this UI action even though I have admin rights Can you please suggest any other approaches to get this re...
I have created a CI field that is a list. How can i write an encoded query to change the line that is not working below to an encoded query are both the queries on line 5 and 6 the same? I am trying to match a CI that is in a list. if (current.u_...
