I have a "Wait for condition" in my workflow that waits to see if all tasks are closed before proceeding (unfortunately this workflow has some script-generated tasks, otherwise I would normally use a Join). The issue I'm running into is that if a req...
Hello,I have a requirement to ask the user two options per item selected in a list collector. So if they choose 3 items, I need to know for each item option 1 or option 2 (both or neither!). This must work in platform and portal.Something like:ListC...
Looking for standard Release note templates for enhancement request/ catalog item in ServiceNow. Release notes ideally will be used for for al kind of enhancement/catalog item changes get moved to Production instance.
As admin, I can select "Service Operation Workspace" to search.It seems that with the "ITIL" role, I can't do something similar. Please provide me with a solution to address this issue. Additionally, is there a way to set the SOW as the default sear...
Hi All,Could you please suggest how can we autofill risk assessment of a change request using flow designer. Risk assessment is a related link on change request.We are getting the values of risk assessment questions from a 'request for change' catalo...
Hi Community,I am trying to configure service graph connector for vmware workspace one. Out of the box, the connector has few API's defined in the flow actions. (get_devices_action & get_apps_action). We have below questions. Can someone please advis...
How can we determine whether any record per se Incident record is created from Next UI or portal or through workspace?
Hello After clicking a button which is in UI Page an alert is displayed but I don't know where that alert came from.I have searched in Client Script, UI Action, UI Page, Script Include for that alert but i have not found it yet. In the UI Page the al...
Hi All, If we enabled dynamic translation of a field in knowledge article, can we able to translate it in portal? this feature is available in portal? Thanks,Saranya
I have a parent child records as related list. On the child record related list I have a few UI actions available to all users. I don't have any restrictions or ACL blocking them but UI actions are not visible to users. When I right click and open th...
Hi All, I had a requirement to include the item which comes from the system properties and add those whether it is active true or false.I have created a if condition workflow script to check the item with the catalog item that comes from the propert...
I've added Activities (filtered) to the customer_contact table/form via Form Layout. When I click on the Filter Activity filter, I'm seeing All, Attachments, and State. If I add an attachment, it's captured in Activities. But any updates to any of th...
How can I achieve this scenario -- If a Problem Record is related to a Particular Incident then Incident record's short_description should get updated as same as the related problem record's short_description ? I have done it for one record I want to...
Hi All,I have custom field "u_service_id". This is set as "Unique" on the Dictionary Entry and is causing issues.So i need to disable the Uniqueness of this field using the BR. Please let me know how to achive this using BRThanks
There is a field XYZ in incident form. I need to hide old choices from the choice list selection and new values should be available as choice list. The old values should still be present for the incidents in which those values were already selected....
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