Hi. I need to present a variable in a request form for a Catalog Item that allows the requester to select one of their manager's assignment groups from sys_user_group. How can I create a reference qualifier on the variable so that only the requester...
I have a Catalog Item in which the requestor wants to add a hyperlink (i.e., a Click here) to take the user to a specific knowledge article. I tried with a UI Page and I am getting:It is obviously not happy with the ampersand (&), so I am trying to f...
Hello All, I have a request for set up with a list collector pointing to the user table. Depending on the number of users selected in the variable the request will generate the same number of tasks. I want to put each individual name in the task sho...
Why that after Im changing incident's state to closed and save, the state's value field is being empty ?When I do 'show xml' I do see that the state has a value but on the form its empty
Hi All,Please explain difference and when to useSample ACL :customer_projectcustomer_project*customer_project.state When a "read" acl is created on table(customer_project) for a role "role_a" , then all the users with " role_a" will be able to view t...
I have a requirement where in task1 user is filling description and close complete the task and description should carry over to the 2nd task and other subsequent tasks.How can I achieve this, quick help would be really appreciated.Thank you.
I am trying to set up inbound mutual authentication for which I have the prerequisites available:1: Plugins activated2: ADCv2 enabled on SNOW instance.3: Certificates are available with keystore.4: We do have a resource path available obtained from t...
I have a Record Producer on a portal that creates Incidents, and every other field that I set via script works correctly, except Impact and Urgency. I want to set the Impact and the Urgency and let the system handle the Priority via the Data Lookup D...
Hi,I have the widget 'SC Catalog Item Req2RITM'. I want to adjust it so after the user clicks submit when creating a new request, he will be redirect according to his role:1. if the current login user has an 'itil' role, then he will be redirect to:c...
Hi, I have a requirement where we need to open up "snc_internal" user access to all the users, but still they should not be allowed to open up any tables in ServiceNow by tampering the URL. for eg. User_1 has "snc_internal" role, will be able to acce...
I have a catalog item with user criteria "Available Only to Managers". And I have a Requested For variable. However, I want to be able to choose users in the variable who are not in the user criteria, but I get this error "Item is unavailable for thi...
Hello,Im still new in coding and having some trouble. I am currently building a display business rule and client script. In the advance tab in the display BR I need to query the gliderecord to get the sysid of the field "other" (which is 'u_category'...
Good morning everyone,When using the BULK EDIT UI button to reassign assignment groups for VITs, not all the assignment groups are listed,,, just 60% of them or so. It seems that any group that has "type" assigned (incident, task, change_task etc) ar...
Hi, I have a button created on incident form when i click on it i want to redirect to Service portal categories place. https://dev82927.service-now.com/sp?id=sc_category can anyone please help me on this
Hi, I have changed Description field is String to HTML type, But i need to know how to Auto-populate description field value by using script from catalog item (request form). Can you please help me. It will helpful.Thanks in Advance!
