i have a requirement in configuration workspace to create a new list for Knowledge. after creation of listusers open a record from this list view, they shall be routed directly to the self-service view of the Knowledge articles.
Hi,I want to bring the 'Time sheet pending approvals' under 'My Tasks' in ESC portal. Is there any possible to accomplish it and how do I configure it. Thanks,Sugand
Hi, As part of some requirement I want to store the complete form details first in a different table field as a backup. eg. for suppose we have a incident ticket and it is in work in progress Once it reached that state I want to have a backup of all ...
Hi All, I have a "CASE" which is assigning to a GROUP and any member in the group can approve the case, Now I need to assign a "TASK (HR Task)" to the same approver who approved the CASE earlier.I have used the Create Task activity and used the Advan...
Hi All, I need escalate UI action should be visible to users after 48 hours of case creation. Can you please suggest what needs to be added in the condition of UI action. I will have to send an email once the case is escalated. Thank you.
When I'm trying to open KB article from contextual search result's suggestions in record producer incident form, it opens there but at the same time pop-up comes to leave the page. And if I click on 'leave', it redirects me to service portal homepage...
Hi All, I have created SLA definition and given Duration as 2 days but SLA is calculating for 1 year. Please see the screenshots for the reference.Can someone help in this issue. Thank you.
Attached is an Order guide that will not allow any manager to select the option "Next" if the user does not need any access, hardware, or software. If the manager selects yes on one of the mandatory questions or yes on all of the mandatory questions,...
Hi All, we are importing data using data source and business has some questions like 1) is there any possibility of error while loading data into staging table and how to tackle it.2) is there any possibility of partially loading of data into staging...
Hi...I need to identify where an user click on UI Action, because this have 2 options(form button and list choice). There is a way to get it?
Is there a method to eliminate the 'Comment/Work Notes' input field from the portal form once a ticket is closed, specifically from the Standard Ticket view or its equivalent?Within the portal's form layout, this field behaves similar to an email dia...
I have two choice type fields named State and City in a table. If I select a state in the state field, only cities that belong to the selected state must be visible in the City field. Can anyone help me with the client script.
Requirement:I have a catalog item form having two variables.1) Region(backend - region): Select Box2) Area (backend - area): List Collector - referencing table u_area (explained below)I have a custom table Area(u_area) having 2 columns1) Area(backend...
I am new to the SNOW, i came across one article for the report on extended tables.https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/t_AccessFieldExtendedTable.htmlCurrently i am using 4 modules of the SNOW1) Incide...
A task will be created under the Request with short description 'upload diversity certificate task'. When the approval is rejected in the task, state of the task changes to closed skipped and a new task is created with state as open with the same sho...
