Copying parent complaint case values to child complaint case

[JordyZ]

Hi,

I'm trying to copy all field values from parent complaint case to child complaint case with this display business rule:

    if (current.isNewRecord())
    current.requesting_service_organization = current.parent.requesting_service_organization;
    current.u_agency_worker = current.parent.u_agency_worker;
    current.u_agency_worker_name = current.parent.u_agency_worker_name;
    current.account = current.parent.account;
    current.u_iban_account_number = current.parent.u_iban_account_number;
    current.consumer = current.parent.consumer;

 However, when I activate the script, all the parent values of the complaint case disappear.

When I deactivate the business rule, the values are back again.

When I create a child complaint case from the parent, it does copy over all the values, despite the values being "empty" in the parent case.

What can I do to fix the "empty" parent case values?

Thanks in advance.

[Kieran Anson · Accepted solution]

Hi,

I'd move your validation condition to the condition field.

current.isNewRecord() && !current.parent.nil()

(function executeRule(current, previous /*null when async*/) {

	var fieldsToCopy = ["consumer","u_iban_account_number","account","u_agency_worker_name","u_agency_worker","requesting_service_organization"]; //Store as a system property

		var parentRecordGR = current.getElement('parent').getRefRecord();

	fieldsToCopy.forEach(function(field){
		current.setValue(field , parentRecordGR.getValue(field));
	})
})(current, previous);

[JordyZ]

Hi @Kieran Anson ,

EDIT:

Thanks for the reply. I've added all the values to a sys property like this:

and adapted the BR script accordingly:

But it's still not copying over the parent values to the child case.

Any ideas?

[Kieran Anson]

In your script you're not fetching the system property, you need to call the following:

var copyValuesProperty = gs.getProperty('coms.copy.values' , '');
var fieldsToCopy = copyValuesProperty.split(',')

[nowitsvashu]

syntax error

current.setValue(field , parentRecordGR.getValue(field_name));