Copying parent complaint case values to child complaint case

[JordyZ]

Hi,

I'm trying to copy all field values from parent complaint case to child complaint case with this display business rule:

    if (current.isNewRecord())
    current.requesting_service_organization = current.parent.requesting_service_organization;
    current.u_agency_worker = current.parent.u_agency_worker;
    current.u_agency_worker_name = current.parent.u_agency_worker_name;
    current.account = current.parent.account;
    current.u_iban_account_number = current.parent.u_iban_account_number;
    current.consumer = current.parent.consumer;

 However, when I activate the script, all the parent values of the complaint case disappear.

When I deactivate the business rule, the values are back again.

When I create a child complaint case from the parent, it does copy over all the values, despite the values being "empty" in the parent case.

What can I do to fix the "empty" parent case values?

Thanks in advance.

[JordyZ]

Hi @nowitsvashu , yes I corrected that typo but it's still not working. Could you check my edited response above to see if I did anything wrong? Thanks in advance.

[Kieran Anson]

I tested this on incident and it worked fine

(function executeRule(current, previous /*null when async*/) {

	var fieldsToCopy = ["caller_id", "assigned_to" , "assignment_group" , "impact" , "urgency"]; //Store as a system property

	var parentRecordGR = current.getElement('parent').getRefRecord();

	fieldsToCopy.forEach(function(field){
		current.setValue(field , parentRecordGR.getValue(field));
	})

})(current, previous);