copying worknotes and comments from child to parent.

[gtk]

when agent enter work notes or comments in TASK it copies to its RITM, is it possible to copy the same comments/work notes from TASK to REQUEST.

I have written script in BR

(function ExecuteRule(current.previous /*null when async*/)

{

var gr=new GlideRecord('sc_request);

if(gr.get(current.parent))

{

gr.work_notes=current.work_notes;

gr.update();

}

}

)(current,previous);

its not working, can someone provide solution for this.

PFA

TASK and RITM are sync not for REQUEST

[Anurag Tripathi · Accepted solution]

Use this instead

gr.work_notes=current.getJournalEntry(1);

[gtk]

hi anurag,

thanks for the help, it didn't work.

[Anurag Tripathi]

apoligies for goof up

gr.work_notes=current.work_notes.getJournalEntry(1);

[gtk]

is there possibility to show RITM along with comments.

thanks