Hello Community,I’m wondering if there’s a way to customize the GenAI behavior for incidents in ServiceNow.Overall, it works great—especially when resolving incidents or reassigning them to different assignment groups. However, we’ve noticed that whe...
Is there a way to create custom Components for use with UI Builder directly in the ServiceNow platform? I have been searching the web and have found nothing, but Chat GPT and Gemini seem to think this is possible by activating the "com.glide.ui.ng.wh...
I want to hide the "Export" option in the FORM context menu, not in the list view. Does anyone know how to do it? Thank you!
Hello everyone,maybe you guys have an idea how to update or add the email reply from someone in the Watchlist as am additional comment?Example:Watchlist: A,B,CUser A: replied to the email chain and it will record in the incident as an email but it wi...
Hello,I was trying to practice Javascript in Script-Background module and I was practicing sort() and it was not providing proper results. Input Code: Output:*** Script: 1,100,21,36,4,5,55,88
Hi everyone,I have a question about translating notifications in ServiceNow, and I'm hoping for some guidance from the community.My situation is this: I need to translate some notifications into Spanish. The notifications I want to translate were in ...
Hi everyone,I’m currently setting up the Microsoft Exchange Online spoke integration on our ServiceNow instance and I’ve run into an issue I’m hoping someone here can help me with.Here’s what I’ve done so far:--> Configured OAuth credentials (client ...
Hi Team, In the change request we have Demand as the related list, users are able to see the edit button and even can select the demand also, but after saving the page ... the respective demand was not added into the related list .. if anybody encoun...
I have created a custom table through "system definition<Tables" On that table on the list view all the data is visible and I want "Upload" , "In Progress",and "Error" Ui action. when I clicked on the ui action it can work as showing data with singl...
I want to filter list of cases from the case table but I need to filter with the condition when the cases first state changes to Awaiting customer && first comment by the client user, Do we have any way to achieve this filter condition?
In my service operation workspace form overview tab are showing twice i want to remove one overview tab , can you please help me on this ?
Recently we have cloned prod instance to dev and in dev i had some development for which i forgot to take backup, so is there any way to get those update setIf no still in servicenow it takes backup periodically for the instance so can we get that in...
How can I automate the pressing of the "Request for Approval" button in the Workflow Studio?
I have some 20 Multiple selection options in the catalog Item based on the selection of the Multiple choice (single selection) we have to assign the Assignment group. Instead of if and else if for all the selection in the flow designer, can anyone h...
HI Community, I have a requirement, in our instances we have HR profiles which is getting updated by the integration (zone).In HR Profile we have field called employee class with two options E and EXT. now when the zone sends the employee class of th...
