Count Clicks of a Quick Link (Widget) on Employee Service Center

[MichaelCreatura]

Hello,

Wondering if you can help, I am trying to implement the above. 

When a widget is clicked on the ESC, it counts the clicks. Specifically using the Quick Link widget (or a customised variation of the widget). I was following this article but it appears more complicated than it would suggest: Solved: Updating a record in a service portal widget - ServiceNow Community

Based on the above I have added this to the HTML:

This to the server script:

This to the client controller: 

As you can see in the Server Script, I have created a new table and referenced it where required, but do I need to add anything else too it? 

Any help appreciated! 

[Sohithanjan G]

@MichaelCreatura , where are you storing the clicks in your table

1. Create a new field called count
2. when you gliderecord your custom table add the count to your count field

gr.count +=1 
gr.update();

Let me know if you need anything 

[James Chun]

Hey @MichaelCreatura,

Have you considered using OOB capability User Experience Analytics for this?

e.g.

Some helpful links 

• https://www.servicenow.com/community/employee-center-articles/user-experience-analytics/ta-p/2639965
• https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/co...

Cheers

[MichaelCreatura]

Hey @James Chun, 

I have looked at it, however there is nowhere that says how many clicks for a quick link record, it only shows visits to a topic page - is that correct? 

Thanks, 

Michael