ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights into how users navigate, interact with, and experience various ServiceNow applications and modules.
Understanding how User Experience Analytics can enable customers to measure adoption, retention and additional usage KPIs to make better product and implementation decisions
Live demo of enabling User Experience Analytics on Employee Center
For other feature deep-dives, refer to other topics covered as part of Employee Center Academy series.
@SmritiGupta : Can you please confirm what role can be granted to product owner with below requirement
1. Monitor actual user behavior: It provides data-driven insights on how users interact with the portal and specific catalog items, highlighting friction points and drop-off areas. 2. Improve adoption and satisfaction: By identifying where users face challenges or delays, we can iterate faster and design more user-friendly experiences. 3. Prioritize enhancements: UXA helps us validate assumptions, back our enhancements with real usage data, and align better with business priorities. 4. Drive outcome-focused improvements: It supports a shift from output-based to outcome-based delivery, in alignment with our broader product strategy.
