Create a new ACL for the “Incident table”, where an ITIL user must have the read-only access to ALL the fields in the incident table (i.e. all the fields present on the incident table must be “greyed-out for an ITIL user”

[Anmol Soldier1]

do share Screenshots of steps

[Musab Rasheed · Accepted solution]

Hi Anmol,

Try to create read ACL like this if works fine but mostly it might create conflict with other ACL so first try below

If ACL doesn't work then simply write Onload client script like below. Mark my answer as correct if that helps.

function onLoad() {

  if (g_user.hasRoleExactly('itil'){ 

var fields = g_form.getEditableFields();
for (var x = 0; x < fields.length; x++) {
g_form.setReadOnly(fields[x], true);
}

    }

}