. Create a problem and attach all the incidents which aren’t attached to any problem to the problem.

[purnendu]

. Create a problem and attach all the incidents which aren’t attached to any problem to the problem that has been created. If the problem is closed, all the incidents should be closed and if the problem is moved to RCA after closure, attached / related incidents should go back to its previous state.

How can this be achieve through business rules

[Dr Atul G- LNG · Accepted solution]

Hi @purnendu 

It is not a valid use case, the incident has been attached to only a relevant problem record. How it is possible that all incidents can be attached to any or one problem record? Not a valid use case mate. What is your exact business use case?

[Ankur Bawiskar]

@purnendu 

when should the problem be created?

I don't think it's a valid business requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.