create a report for all the incidents that touched my team

Ak8977
Tera Expert

I need to create a report for all the incidents that touched my team in last 6 months. Could anyone help me on this.
Thanks,

2 REPLIES 2

Dnyaneshwaree
Mega Sage

Hello @Ak8977 ,

Please refer the below articles:

https://www.servicenow.com/community/platform-analytics-articles/generate-report-for-incidents-handl...
https://www.servicenow.com/community/platform-analytics-forum/reporting-on-all-incidents-quot-touche...
https://www.servicenow.com/community/training-and-certifications/reporting-on-all-tickets-touched-by...

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ak8977 

 

What is meaning of Touched here , are you referring assigned to your team at least once in incident life cycle. if yes, then you need to create report on metric table which capture the assignment group changes on incident. 

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