create a report for all the incidents that touched my team
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06-10-2024 11:19 PM
I need to create a report for all the incidents that touched my team in last 6 months. Could anyone help me on this.
Thanks,
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06-10-2024 11:29 PM
Hello @Ak8977 ,
Please refer the below articles:
https://www.servicenow.com/community/platform-analytics-articles/generate-report-for-incidents-handl...
https://www.servicenow.com/community/platform-analytics-forum/reporting-on-all-incidents-quot-touche...
https://www.servicenow.com/community/training-and-certifications/reporting-on-all-tickets-touched-by...
Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!
Thank you!!
Dnyaneshwaree Satpute
Tera Guru
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06-10-2024 11:32 PM
Hi @Ak8977
What is meaning of Touched here , are you referring assigned to your team at least once in incident life cycle. if yes, then you need to create report on metric table which capture the assignment group changes on incident.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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