Create a request for an inactive user

[Michaela-3]

Hi all,

we want to be able to create requests for an inactive user via portal - request models.
This should be possible for some weeks after the user was disabled to clean up the access rights,...
Unfortunately we can not use the oob-field 'active', because this is set automatically from another system.
So I created a customer field u_active, which is set by a script.

I changed the sys_property ‚glide.sc.request_for.query‘ to this value: 'active=true^ORu_active=true'

Now I - as a SN admin - can choose an inactive user (where u_active = true) in the request confirmation box.
But our ITIL users are not allowed to do this.

I did not find an ACL which prohibits the usage of inactive users.

What do I have to do to solve this issue?

Thanks for any suggestion.

[Michaela-3]

Thanks for your assistance.

It was helpful to get some more information.