Create a Standard Change from Inbound email actions

[Ben42]

Hello Experts,

I want to create a standard change request from inbound actions and I am using the script below. It does create a change request of standard type but does not apply template. It just creates an empty change request for type 'standard'.

Any help is appreciated!

Thanks,

Ben.

[Tony Chatfield1]

Hi, the developer portal syntax for applying a template does not seem to match your use,
can you clarify where you sourced the syntax you are using?

GlideRecord | ServiceNow Developers

Based on your partial screenshot, perhaps try something like

 current.applyTemplate("yourTemplate");

[SanjivMeher · Accepted solution]

Correct line 7 to GlideTemplate.get(<sys id of the template>).apply(current);

Or You can try something like this

var t = new GlideTemplate.get(<sys id of the template>);
t.apply(current);