Create a visual identification for specific users
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05-29-2024 02:58 PM
I need to create a visual identification like a label that will show when users have the 'priority" option selected from a custom service offering field i created on the user form on a incident/change/problem request (basically extending from the task table)
beneath the caller/customer field add a field message or field that says 'priority' in Red.
I think a (onChange) client script will suffice but i was wondering if there's a specific way to write this. I'm not as JavaScript savvy so what all should i include in the code any help would be greatly appreciated.
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05-30-2024 07:05 AM
It sounds like you want a UI Policy to display a label when the selected user's service offering is Priority. Choose Show Related Fields to allow drilling down into the service offering. I don't see a need for script here unless you also want to display an InfoMessage that appears temporarily when the selected user changes to one whose offering is Priority.
There is a way to display a column icon in views but I cannot remember right now what it's called.