Create case from interaction?

[Sid_Takali]

Hi all,

I have a requirement where a case should be created from interaction when agent clicks on "Closed Abandoned" button on interaction form in CSM Workspace. How do I achieve this? 

[Musab Rasheed]

Hello,

You can either add this in UI action or create after BR on Interaction table with proper condition, It's simple no ?

var x= new GlideRecord("table name");     //Replace your Desired Target Table
x.initialize();
x.short_description = current.short_description;
x.assignment_group='Enter Sys Id';
x.insert();

[Musab Rasheed · Accepted solution]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards