Create change from problem, but do not insert

[Annirnita Dash1]

Please help me out in creating a change request from problem but not inserting it. Since the Ui action which creates a change record is saved through it that runs, the mandatory fields not filled in and  continue to show as required. It should navigate to sys_is -1.

Below is the code and I have commented out line where it inserts.

var change = new GlideRecord("change_request");

change.short_description = current.short_description;

change.description = current.description;

change.cmdb_ci = current.cmdb_ci;

change.priority = current.priority;

change.company = current.company;

change.sys_domain = current.sys_domain;

change.type = 'Normal';

//var sysID = change.insert();

current.rfc = sysID;

var mySysID = current.update();

gs.addInfoMessage("Change " + change.number + " created");

action.setRedirectURL(change);

action.setReturnURL(current);

[Sanjay191]

Hello @Annirnita Dash1 

i just correct the few thing in  above code is like type of Normal in backend is normal

and please mention what EXACULTY issue you are getting ?

[Annirnita Dash1]

Hi, 

yes the type is normal. the UI action create normal change.

I  want it t to a new change record with prefilled data (few of fields) and wont create one. so the url shall show sys_id -1. Once I fill in required fields (other than pre filled), I should submit it and then a change will be created

[GopikaP]

Hi @Annirnita Dash1 , Did you try to use templates? 

[Annirnita Dash1]

Hi Gopika,

No, I have not done anything apart from above script.