Create custom SLA columns in the Incidents list for SLA resolution and SLA response

[Edgar-d]

Hello,

I have a business need which consists of adding two new columns to the list of incidents. They want to have a field called SLA Resolution Breached which depends on the value of the SLA Resolution has_breached field in the HR case and the same goes for the SLA Response Breached field.

Any guidance would be greatly appreciated

Thank you!

[Edgar-d]

Hi @Dr Atul G- LNG,

Q1:

It's a build in feature in the HR cases list.

Q2:
From my understanding, this SLA breach field depends on the first SLA (resolution or response) that breaches. Currently the value is set to true because the SLA response (has_breached = true)

[Dr Atul G- LNG]

Hi @Edgar-d 

Got your point and understood , you are referring to HR Case table. I guess it is by design and making a changes need heavy scripting.