Create HR case using flow designer

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Apaul
Tera Contributor

‎07-15-2025 06:00 AM

If an external user send an email to a designated email address, it will automatically create a HR case. I can do it using infound email action but I need help to do it using FLow Designer. I am not good in flow designer.

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Shraddha Kadam
Giga Sage

‎07-15-2025 06:17 AM

Hello @Apaul ,

 

1. Create a Flow in the Human Resource Scope.

2. In the Trigger type select "Inbound Email" 

ShraddhaKadam_0-1752585294861.png

3. Then select the action Create Record.

ShraddhaKadam_1-1752585363720.png

Note : I have used the Incident table, but you can use the COE table and map the fields.

 

 

 

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Shraddha Kadam
Giga Sage

‎07-15-2025 06:17 AM

Hello @Apaul ,

 

1. Create a Flow in the Human Resource Scope.

2. In the Trigger type select "Inbound Email" 

ShraddhaKadam_0-1752585294861.png

3. Then select the action Create Record.

ShraddhaKadam_1-1752585363720.png

Note : I have used the Incident table, but you can use the COE table and map the fields.