Create HR case using flow designer

Apaul · ‎07-15-2025

If an external user send an email to a designated email address, it will automatically create a HR case. I can do it using infound email action but I need help to do it using FLow Designer. I am not good in flow designer.

Dr Atul G- LNG · ‎07-15-2025

Hi @Apaul

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/administer/flow-designer/task/cre...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Shraddha Kadam · ‎07-15-2025

Hello @Apaul ,

1. Create a Flow in the Human Resource Scope.

2. In the Trigger type select "Inbound Email"

3. Then select the action Create Record.

Note : I have used the Incident table, but you can use the COE table and map the fields.

If my response was helpful, please mark it as correct and helpful.
Thank you.

View solution in original post

Dr Atul G- LNG · ‎07-15-2025

Hi @Apaul

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/administer/flow-designer/task/cre...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Shraddha Kadam · ‎07-15-2025

Hello @Apaul ,

1. Create a Flow in the Human Resource Scope.

2. In the Trigger type select "Inbound Email"

3. Then select the action Create Record.

Note : I have used the Incident table, but you can use the COE table and map the fields.

If my response was helpful, please mark it as correct and helpful.
Thank you.