create inbound action triggers an incident every time from email to paricular email
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01-09-2025 05:19 AM
create inbound action triggers an incident every time there's an email alert from example@gmail.com or testing@gmail.com to 'dev@gmail.com'. Please advise and thank you
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01-09-2025 05:27 AM
You are giving your own answer. You need to create an inbound action/inbound email flow that triggers when an email coming from that address is created in your instance.
What's the question?
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01-09-2025 05:29 AM
Hello,
It is probably probably possible using a flow with an inbound email trigger
Then can set in "email condition" something like recipient is example@gmail.com or testing@gmail.com and to is dev@gmail.com
And then in the flow you creat an incident with the create record action.
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01-09-2025 05:30 AM
And please, if you decide to ask the same question again, because the answers didn't work for you on the first time, close that first question: https://www.servicenow.com/community/developer-forum/create-inbound-action-triggers-an-incident-ever...
And also mention in your 2nd one what answer(s) were already given.
