Create Incident from an Event

MStritt · ‎04-15-2024

Is it possible to create an Incident, when a specific Event occurs? If Event 'integration.send_warning' triggers, create an Incident. And add the following values to the Incident:

Description = Parm 1 of the Event

Short description = Download Activity Alert

Assigned Group = Download Activity Alert

James Chun · ‎04-16-2024

Hi @MStritt,

There is no need to create a Script Include for this, you can add the script in the Script Action.

Try the following script:

var incGr = new GlideRecord('incident');
incGr.initialize(); 
incGr.setValue('description', event.parm1.toString());
incGr.setValue('short_description', 'Download Activity Alert'); 
incGr.setDisplayValue('assignment_group', 'Download Activity Alert'); 
incGr.insert();

Note that you are using the display value of the assignment group. This may change in the future, so you may want to consider using the sys_id instead.

View solution in original post

Manisha Reddy K · ‎04-15-2024

Hi @MStritt ,

Create an after insert BR on 'sysevent' table with the condition as 'event name = integration.send_warning' and write the script in the Advanced section to create an incident Record in the Incident Table and Map the respective values.

MStritt · ‎04-16-2024

Thanks Manisha.

Can you provide sample code/script I can use?

MStritt · ‎04-16-2024

Here's what I configured for the BR on the sysevent table. When the event fired, an Incident wasn't created.

var gr = new GlideRecord('incident');
gr.initialize(); 
gr.description = current.parm1;
gr.short_description = 'Download Activity Alert'; 
gr.assignment_group = 'Download Activity Alert';  
gr.insert();

James Chun · ‎04-15-2024

Hi @MStritt,

You can use a Script Action for this - https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/platform-eve...

Cheers