Create Incident from an Event

[MStritt]

Is it possible to create an Incident, when a specific Event occurs? If Event 'integration.send_warning' triggers, create an Incident. And add the following values to the Incident:

Description = Parm 1 of the Event

Short description = Download Activity Alert

Assigned Group = Download Activity Alert 

[MStritt]

Thanks James.

Can you provide sample code for the script include? I'm using the below in the Business Rule, but it's not working when the event is fired.

var gr = new GlideRecord('incident');
gr.initialize(); 
gr.description = current.parm1;
gr.short_description = 'Download Activity Alert'; 
gr.assignment_group = 'Download Activity Alert';  
gr.insert();

[James Chun · Accepted solution]

Hi @MStritt,

There is no need to create a Script Include for this, you can add the script in the Script Action.

Try the following script:

var incGr = new GlideRecord('incident');
incGr.initialize(); 
incGr.setValue('description', event.parm1.toString());
incGr.setValue('short_description', 'Download Activity Alert'); 
incGr.setDisplayValue('assignment_group', 'Download Activity Alert'); 
incGr.insert();

Note that you are using the display value of the assignment group. This may change in the future, so you may want to consider using the sys_id instead.

[MStritt]

Fantastic! That worked. If I enter the sysid, do I have to put it in quotes or anything?

incGr.setDisplayValue('assignment_group', '12345678');
OR
incGr.setDisplayValue('assignment_group', 12345678);

[James Chun]

No worries, if you are using the sys_id, it needs to be in quotes but use setValue, not setDisplayValue.

incGr.setValue('assignment_group', '12345678');

[Community Alums]

Hi @MStritt ,

You need to create Business Rule on sysevent table and add the filter condition like state is processed 

Please check the image below :

Add below code

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord('incident');
    gr.initialize();
    gr.description = current.parm1 + 'Download Activity Alert';
    gr.assignment_group = <Sys_id of group>;
    gr.insert();

})(current, previous);

Please reach me out if you need anything. 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak