Create Incident from an Event

MStritt · ‎04-15-2024

Is it possible to create an Incident, when a specific Event occurs? If Event 'integration.send_warning' triggers, create an Incident. And add the following values to the Incident:

Description = Parm 1 of the Event

Short description = Download Activity Alert

Assigned Group = Download Activity Alert

James Chun · ‎04-16-2024

Hi @MStritt,

There is no need to create a Script Include for this, you can add the script in the Script Action.

Try the following script:

var incGr = new GlideRecord('incident');
incGr.initialize(); 
incGr.setValue('description', event.parm1.toString());
incGr.setValue('short_description', 'Download Activity Alert'); 
incGr.setDisplayValue('assignment_group', 'Download Activity Alert'); 
incGr.insert();

Note that you are using the display value of the assignment group. This may change in the future, so you may want to consider using the sys_id instead.

View solution in original post

MStritt · ‎04-16-2024

Hi Sarthak,

For the Conditions (When to run), don't I also have to name the event?

Name is 'name of event'

AND

State is processed

Community Alums · ‎04-16-2024

Hi @MStritt ,

Yes Yes Yes, you can definetly give

Name is 'name of event'

AND

State is processed

This will make specific. Thanks for adding that. 😊

Please reach me out if you need anything.

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

MStritt · ‎04-16-2024

Unfortunately, an Incident wasn't created when the event processed. Here's the screenshots of the BR. I also tried 'after' instead of 'before'.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord('incident');
    gr.initialize();
    gr.description = current.parm1;
	gr.short_description = 'Download Activity Alert';
    gr.assignment_group = ab3fe0a3dbeab5d04f917828f4961998;
    gr.insert();

})(current, previous);

James Chun · ‎04-16-2024

BR doesn't fire on [sysevent] table - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750539

You need to use Script Actions instead.